2828 Privacy Policy — User Information Protection
This document explains how 2828 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Last updated: 2026. This policy applies to all registered users of the 2828 platform.
1. Information We Collect
When you register and use the 2828 platform, we collect several categories of information to provide you with a secure, seamless, and personalised experience. The information collected includes:
- Account information: Your full name, mobile number, username, and password as provided during registration.
- Payment information: Bank or eWallet details (such as TNG, Maybank, CIMB) registered for MYR deposits and withdrawals. We do not store full card numbers — only the information necessary to verify transactions.
- Device and browser information: Device type, operating system, browser version, IP address, and unique device identifiers for security and fraud detection purposes.
- Usage data: Pages visited, session duration, in-platform actions, game preferences, and transaction history, used to improve the user experience.
- Cookies and tracking technologies: Data collected through cookies, pixels, and similar technologies as you browse the platform.
We only collect information that is strictly necessary for platform operations and do not request irrelevant data.
2. How Your Information Is Used
Information collected by 2828 is used only for clear and legitimate purposes. We do not use your data for anything beyond what is stated here:
- Account management: Verifying your identity, processing your registration, and maintaining account security.
- Transaction processing: Verifying MYR deposits and withdrawals, and resolving any payment-related disputes.
- Service improvement: Analyses usage patterns to improve the interface, platform speed, and mobile experience.
- Security and fraud prevention: Detecting suspicious activity, protecting accounts from unauthorised access, and complying with legal requirements.
- Service communications: Sending important notifications about your account, transactions, and policy changes through your registered contact channels.
- Legal compliance: Meeting our obligations under Malaysia's Personal Data Protection Act 2010 and related legislation.
3. Cookies and Tracking Technologies
The 2828 platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
We use three main categories of cookies:
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collects anonymous data on how users interact with the platform, enabling us to identify and resolve technical issues.
- Preference cookies: Saving your personal settings such as language, region, and display preferences so you don't have to reconfigure them each time.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may disrupt your login and account security functions.
4. Data Storage, Security and Third-Party Sharing
Storage & Security
All personal information collected by 2828 is stored on servers protected with industry-standard encryption. We use security protocols including SSL/TLS to safeguard data transmission between your device and our servers. Access to user personal data is restricted to staff who require it to carry out their duties.
Your data will be retained for as long as your account remains active, plus any additional period required by law or legitimate business purposes. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
2828 does not sell or rent users' personal information to any third party for marketing purposes. We only share data in the following limited circumstances:
- Payment providers: Information required to process MYR deposits and withdrawals is shared with approved payment processors, subject to strict confidentiality agreements.
- Game providers: Minimum technical data required for Live Casino or Sports Betting game functionality.
- Legal requirements: We may disclose information where required by law, court order, or a competent authority in Malaysia.
5. Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal information held by 2828. We respect and support the exercise of these rights:
- Right of access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through customer support.
- Right to rectification: If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting customer support.
- Right to restriction of processing: Under certain circumstances, you may request that we temporarily suspend the processing of your data while an investigation is in progress.
- Right to erasure: You may request the deletion of your account and personal data, subject to any legal requirements that may obligate us to retain certain records for a specified period.
To submit any request relating to your privacy rights, or if you have questions about how your information is processed, please contact 2828 customer support at [email protected]. You may also refer to the FAQ for answers to general privacy enquiries.
6. Policy Changes and How to Contact Us
Changes to This Policy
2828 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes are made, we will notify you via an in-platform notification or through your registered phone number.
The "Last Updated" date at the top of this page reflects when the latest amendments take effect. Continued use of the 2828 platform after that date constitutes acceptance of the updated terms. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is here to help:
- Support email: [email protected]
- Live chat within the platform (available during operating hours)
- Section FAQ for general guidance
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your concerns are taken seriously.
More Questions About Your Privacy?
Contact 2828 customer support or visit the FAQ section for more information. Your account is protected with the latest security standards.